Privacy Policy

Last updated: June 19, 2025

Introduction

Elevatia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Information We Collect

Personal Information

  • Name, email address, and profile information
  • User account credentials and authentication data
  • Device information and identifiers
  • Usage data and app analytics

Health Data

We collect health-related information to provide personalized wellness insights and track your progress. This includes:

  • Health metrics from your device (HealthKit on iOS, Google Fit on Android)
  • Activity data (steps, workouts, sleep patterns)
  • Wellness goals and preferences
  • Progress tracking and achievement data

Third-Party Health Data Integrations

With your explicit consent, we may collect health data from third-party services including:

  • WHOOP: Recovery, strain, sleep, and heart rate variability data
  • Oura Ring: Sleep quality, readiness, activity, and temperature data
  • Eight Sleep: Sleep tracking, temperature preferences, and sleep environment data
  • Apple HealthKit: Comprehensive health and fitness data from your iPhone
  • Google Fit: Activity and health data from Android devices

You can revoke access to any third-party service at any time through your device settings or the respective service's privacy controls.

How We Use Your Information

  • To provide and maintain our wellness coaching service
  • To generate personalized health insights and recommendations
  • To track your progress and achievements
  • To notify you about changes to our Service
  • To provide customer support and respond to inquiries
  • To improve our algorithms and service quality
  • To send you relevant wellness tips and updates (with your consent)
  • To ensure app security and prevent fraud
  • To comply with legal obligations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your consent: When you explicitly authorize us to share data
  • Service providers: With trusted third-party services that help us operate our app (Firebase, analytics providers)
  • Legal requirements: When required by law, court order, or government request
  • Safety purposes: To protect the rights, property, or safety of Elevatia, our users, or others

Data Storage and Security

  • Your data is stored securely using Firebase and Google Cloud Platform
  • All data transmission is encrypted using industry-standard TLS encryption
  • Data is encrypted at rest using AES-256 encryption
  • We implement multi-factor authentication and access controls
  • Regular security audits and monitoring are performed
  • Health data is stored in compliance with HIPAA security standards where applicable

Data Retention

  • Personal data is retained as long as your account is active
  • Health data is retained for up to 7 years to provide historical insights
  • You can request deletion of your data at any time
  • Some data may be retained longer if required by law

Your Rights

You have the right to:

  • Access your personal data and request a copy
  • Correct or update your personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data (data portability)
  • Withdraw consent for data processing
  • Disconnect third-party health data integrations

To exercise these rights, please contact us at admin@elevatia.org.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Sending you an email notification
  • Displaying a prominent notice in our app

Continued use of our service after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: admin@elevatia.org
  • Website: https://getelevatia.com

Compliance

This Privacy Policy complies with:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Health Insurance Portability and Accountability Act (HIPAA) where applicable
  • Apple App Store and Google Play Store privacy requirements